BOOKING CONDITIONS with
Your Agreement with
1. You agree that the person who signs the booking form
signs it on behalf of himself/herself and all the persons included on it
which means that you are entitled to the benefits and bound by the
obligations of an agreement with us. We will state in writing whether we
accept your booking and we will only be bound by an agreement when we
have accepted this booking. We will endeavour to do our best to make
travel and other arrangements with hotel proprietors, road, rail and
other suppliers of services. Whilst we have no direct control over such
suppliers of services, we do accept responsibility not only in respect of
any acts or omissions of our own, but also of our agents and suppliers In
most circumstances, but we would draw your attention to the provisions of
Clauses 9, 10 and 11 of these conditions for further details in this
regard. In concluding a contract, both you and we agree to be bound by
our Booking Conditions set out on this page.
The Standards You
2. We try to perform our services and to arrange those
services to be performed by others to our exacting high standards.
However, standards can vary to some extent in some areas to which we
arrange tours and you should not expect the same standards on every tour
or on every stage of any particular tour.
3. A deposit of the amount shown on each tour booking form
and your Holiday Insurance premium (where required) must be sent with the
booking form. The price of the tour less the amount of the deposit is due
between four and eight weeks before the departure date, unless otherwise
advised on your booking confirmation.. The exact
date will be shown on that document.
4. The prices quoted are based upon costs and exchange rates
prevailing at the time of publication. The price of your tour is subject
to surcharges only on the following items: governmental action, currency,
aircraft fuel, overflying charges, airport taxes and increases in
scheduled airfares We will absorb an amount equivalent to 2% of the
holiday price which excludes insurance premiums.
5. In very unusual circumstances it may be necessary or advisable
to make alterations to the arrangements for your tour (e.g. itineraries,
hotel accommodation or travel plans). You authorise us to make such
alterations to any arrangements as we honestly consider necessary or
advisable, taking into account the interest of other clients and
ourselves as well your own interests. If we make an alteration before
your departure which represents a material departure from the tour you
have booked we promise to notify the person who signed the booking form
without delay. You may then accept the alteration proposed by us, which
will be of at least a comparable standard, if available, or you may,
alternatively, cancel your booking and obtain a prompt and full refund of
all money paid by you provided you have given us written notice of
cancellation within 7 days of the date upon which we notified you of the
alteration. You will receive regular updates as to progress with the
planning of complex tours.
Cancellation by You
6. If you wish to cancel your booking, you may do so subject
to the following provisions. You must give us written notice of
cancellation which must be signed by the person who signed the booking
form. Cancellation is effective from the date upon which we receive the
notice of cancellation. If we receive the notice of cancellation up to
the date the balance is required you will merely forfeit your deposit. In
certain circumstances however, where no monies have actually been
dispersed upon your behalf, a refund less £50 may be made. After
that date you will additionally be liable for the following charges. From
the balance date to 30 days before departure, 60% of the land tour
amount; 29 days to date of departure, 100% of the land amount. Should the
cancelled place(s) be sold, the refund will be 80% of the land tour
amount. No refunds are possible on flight tickets.
Cancellation by Us
7. In exceptional circumstances it may be necessary or
advisable to cancel all the arrangements for a tour (although we have
never cancelled a tour in our thirty plus years of business) you
authorise us to cancel all arrangements if we honestly consider that to
be necessary or advisable, taking Into account the interests of other
clients and ourselves, as well as your interests provided that we observe
the following conditions:
(a) We will not cancel your tour
after the date when payment of the balance of the price becomes due (as
to which see Clause 3) unless it is necessary to do so as a result of
hostilities, political unrest or other circumstances amounting to a force
majeure, or unless you default in payment of the balance.
(b) If we cancel your tour at any
time as a result of hostilities, political unrest or other circumstances
amounting to a force majeure, we will inform the person who signed the
booking form as soon as possible and will offer you a prompt and full
return of all monies paid.
(c) If we cancel your tour on or
before the date when the payment of the balance for the tour becomes due
(as to which see Clause 3) for reason other than hostilities, political
unrest or other force majeure, we will inform the person who signed the
booking form as soon as possible, and will refund deposits in full.
(d) If we cancel your tour
because you fail to pay the balance due in accordance with clause 3 you
will forfeit your deposit.
Certificates, Passports & Visas
8. It is your responsibility to ensure that you have a valid
passport and all necessary visas and are in possession of any required
medical certificates. Most countries insist on passports being valid for
six months from the date of departure of the holiday. All costs arising
out of the failure to comply with any requirements must be met at your
expense. We accept no responsibility for your failure to comply with
passport, visa and health regulations.
Our Liability to
9. As we are careful only to work with suppliers who comply
fully with local and national laws, we accept responsibility for the
proven acts and omissions of ourselves, sub-contractors and local agents.
Whilst we are sure you will appreciate that we do not control the
day-to-day operations of our suppliers, we accept responsibility in
respect of acts and/or omissions of our agents and suppliers of services
to us and of their employees, if it is proven or accepted that advertised
facilities or services received are deficient or below acceptable local
10. We cannot be held liable or accept responsibility for
death, bodily Injury or illness caused to either the signatory of the
booking form nor any other person named thereon. This does not exclude
our liability for any negligent act or omission of ourselves, agents,
suppliers or subcontractors. The foregoing provisions in clause 9 of
these Conditions do not apply to any air, sea or rail carriers supplying
services to us and forming any domestic, internal or international
carriage of whatsoever kind. In this regard, see clause 11 below.
Liability of Air
and Sea Carriers
11. Any flights or sea journeys forming part of your holiday
will be subject to the general conditions of carriage and conditions of
contract or the carrier concerned, to which your attention will be drawn
on the airline tickets. Additionally, such journey will also be subject
to international law which, amongst other things, limits the carriers'
liability to passengers in respect of death or bodily injury delay and
loss, or damage to, baggage. We do not accept any liability in respect of
the foregoing and any claims resulting from air or sea carriage,
should be directed to the carrier concerned.
12. In the event of delayed flight departure, any necessary
arrangements will be the responsibility of the airline.
13. We hope and expect your holiday will be trouble free and
enjoyable Our courier will usually accompany each tour and will be on
hand to provide every assistance that we can in the form of advice,
guidance and information should you, during your holiday, suffer illness,
personal injury or death arising out of an activity which does not form
part of the inclusive holiday arrangement, nor an excursion offered
14. No claim or complaint will be entertained unless you
make it in writing, quoting the tour name, to our office: Crookham
Travel, 11 Attlee Gardens, Church Crookham, Fleet, Hampshire, GU52 6PH. Telephone 01252 628647; fax 01252 665652. If
you make a complaint we promise to deal with it fairly and promptly
within the terms of these Conditions. Conversely, should you wish to
compliment our service we are always pleased to hear from you.
15. The law governing the contract between us is the law of
England and the contract is deemed to have been made at our office in
16. In addition to our 30 plus years of specialist holiday
experience, we offer total financial security provided by International
Passenger Protection Ltd. See below for full details. If an airline
flight is included in any tour we will act as agents of the airline
concerned and your contract for that part of the tour is between you and
the airline company (or their ticket issuing agents who will be licensed
by the Civil Aviation Authority). Properties featured in our tours have
been carefully chosen (and often personally inspected) by one of our
partners and are considered to offer good value for money. If in any
doubt we offer quality rather than cheapness as we understand the
expectations of our clients.